Business Communication Training

Instructor-led Classroom Training in Los Angeles

  • Includes FREE Class Repeat
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Business Communication Classes

Communication plays a fundamental role in all facets of business. Better communication skills can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, innovation and transparency.

This Business Communication training course is designed to help participants improve their communication with colleagues and clients. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Looking for an online class?
Onsite Business Communication training available countrywide.

Book a Business Communication Class

What's Included

  • Class certificate
  • Training materials
  • FREE refresher class valid for 12 months
  • Small class size (max 6 trainees)

$395

1 Day

9.00am - 4.00pm

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Detailed Course Outline

Learning Objectives

Upon successful completion of this business communication training course trainees will be able to:

  • Know what makes a great communicator
  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Read body language
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and inspire and motivate buy-in
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.
Business Communication

Lesson Summaries

In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.

Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.

In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.

In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weak and vague words, and make sure you are fully understood.

Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.

In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.

First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.

An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame.
 Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.

In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.

In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.

Here we discuss some guidelines for communicating with co-workers in a respectful way.
 Communicating with supervisors can be tricky, so we look at best practice for that.

Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Meet the trainers

We have a team of experienced business communication trainers

Carol
Secret
Sandra
Business Communication classes - 5 rating

Google 4.8 star By 358 trainees

"This was the best experience I have ever had in a class room. This course taught me many things I did not know. Carol even took the time to help me with my phone call anxiety I have! It was fantastic!"

"GREAT COURSE! The teacher was amazing and the examples were very relatable and understandable! I am very appreciative of this learning experience and will recommend this course to anyone! Thank you so much for this opportunity"

"Carol is magical. She made the class fly by. She is smart and passionate and kind and thoughtful. I wish I could take her home with me. Her class was so thoughtful on all subject matters that I want to send my assistant here to take her class and even speak to my HR department about possible group sessions for other colleagues. What she teaches is often over looked with the newer generation of people and she offers value for any growing or tenure professional. "

"I think the class was of great value and accomplished what I was hoping for with 3 key employees. I think that each of them recognized things that they were doing and hopefully will take the knowledge learned today to correct the unprofessional behaviors. Thank you!"

"Our instructor was awesome, full of energy and positive. I felt very welcomed and would love to attend more classes with her. I also learned a lot and hope to implement what I have learned at work."

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Group Business Communication Training

We have trained thousands of employees from all different industries.

Improving the communication between employees has tremendous benefits for any organization.

Happier and less stressed workplace

Happier and less stressed workplace

Low staff turnover

Low staff turnover

More efficient workforce

More efficient workforce

Great profitability

Great profitability

This communication skills training can be fully customized to address any existing challenges facing your organization.

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FAQ

Where do your Business Communication classes take place?

Our training center is located in Downtown Los Angeles. Our address is 915 Wilshire Blvd, Suite 1800, Los Angeles CA 90017.

What are the Business Communication class times?

Our Business Communication Skills training classes start at 9.00am and finish at approximately 4.30pm. We take an hour lunch break around 12.15pm.

Can you deliver Business Communication training onsite at our location?

Yes, we service the greater Los Angeles metro including Anaheim, Burbank, Covina, Downtown, Fullerton, Irvine, Long Beach, Northridge, Pasadena, San Bernardino, Santa Monica, Van Nuys, Ventura and surrounding areas.

Our trainers can also travel anywhere in the country to deliver Business Communication training. Obtain a quotation for onsite Business Communication training.

Resources

For more resources and articles on
effective business communication

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