Communication plays a fundamental role in all facets of business. Better communication skills can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, innovation and transparency.
This Business Communication training course is designed to help participants improve their communication with colleagues and clients. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Looking for an online class?
Onsite Business Communication training available countrywide.
9.00am - 4.00pm
Upon successful completion of this business communication training course trainees will be able to:
In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.
Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.
In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.
In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weak and vague words, and make sure you are fully understood.
Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.
In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.
First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.
An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame. Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.
In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.
In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.
Here we discuss some guidelines for communicating with co-workers in a respectful way. Communicating with supervisors can be tricky, so we look at best practice for that.
Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.
"Our instructor was awesome, full of energy and positive. I felt very welcomed and would love to attend more classes with her. I also learned a lot and hope to implement what I have learned at work."
Crystal Stephens | Organic by Nature"This was the best experience I have ever had in a class room. This course taught me many things I did not know. Carol even took the time to help me with my phone call anxiety I have! It was fantastic!"
Kayla Muscari | Hot 'n Juicy Crawfish"Carol was incredible! I came into this experience optimistic that I'd learn something but honestly, Carol exceeded my expectations and I intend to take more of her classes! "
Hayley Kuniansky | What Goes Around NYC"This course was much better than I had anticipated. It was very interactive and provided insightful, real-world scenarios. I really enjoyed the course!"
Julie Garcia | City of Manhattan Beach"I think the class was of great value and accomplished what I was hoping for with 3 key employees. I think that each of them recognized things that they were doing and hopefully will take the knowledge learned today to correct the unprofessional behaviors. Thank you!"
Amy Venner | Organic by NatureWe have trained thousands of employees from all different industries.
Happier and less stressed workplace
Low staff turnover
More efficient workforce
Great profitability
This communication skills training can be fully customized to address any existing challenges facing your organization.
Obtain PricingOur training center is located in Downtown Los Angeles. Our address is 915 Wilshire Blvd, Suite 1800, Los Angeles CA 90017.
Our Business Communication Skills training classes start at 9.00am and finish at approximately 4.30pm. We take an hour lunch break around 12.15pm.
Yes, we service the greater Los Angeles metro including Anaheim, Burbank, Covina, Downtown, Fullerton, Irvine, Long Beach, Northridge, Pasadena, San Bernardino, Santa Monica, Van Nuys, Ventura and surrounding areas.
Our trainers can also travel anywhere in the country to deliver Business Communication training. Obtain a quotation for onsite Business Communication training.
Mastering effective business communication isn't just a skill - it’s a superpower that can redefine careers, boost company growth, and foster unbreakable and more professional relationships. Whether you're a manager, entrepreneur, or team member, investing in business communication skills training can unlock countless benefits for both individuals and organizations. We’ve put together a 10 point list about why this matters so much, especially in the crazy, tumultuous world we now find ourselves in:
1. Clarity and Understanding.
Good communication plays a vital role in reducing misunderstandings and ensures everyone in the team or company is on the same page. Clear messaging streamlines processes and has been proven to boost overall personal and company productivity – particularly if the training is group based.
2. Better Employee Relationships.
Employees who feel listened to are always far more motivated and productive. Through Business Communication Training you will be taught how to actively listen (yes, sounds easy right?) and then provide valuable feedback, which in turn, creates a positive workplace environment where brainstorming and problem solving can flourish.
3. Stronger Team Collaboration.
Great communication builds stronger, tighter, and more collaborative and cohesive teams. By always encouraging open, respectful, honest dialogue, team members can work together more effectively, resolve conflicts, and achieve shared goals and with this, often enormous and unprecedented success. It’s the small, incremental changes that make the biggest difference.
4. Improved Customer Relationships.
Businesses thrive on their customer’s trust. Clear and empathetic communication strengthens customer relationships, it helps to resolve issues faster, and makes brand ambassadors for life. Customers and clients are the lifeblood of EVERY business – we teach why a business should never take them for granted. Well-trained employees excel in delivering messages that resonate with their clients, this drives customer acquisition and satisfaction and therefore the all-important customer retention.
5. Leadership Skills.
The world’s most effective leaders are first and foremost, exceptional communicators. Business communication training equips managers with the tools to inspire teams, delegate effectively, and address challenges with the utmost confidence.
6. Increased Productivity and Efficiency.
Miscommunication is a time sink and wastes valuable resources (and therefore budget). Good quality training (at our Business Communication Classes here at Training Connection) ensures instructions, objectives, and expectations are communicated effectively, reducing unnecessary delays and costly errors.
7. Conflict Resolution Mastery.
Workplace conflicts are inevitable, it’s about how you deal with them professionally and effectively. Strong work communication skills help resolve disputes quickly, sensibly and sensitively. Our Classroom Business Training Classes provide strategies for addressing disagreements calmly and constructively.
8. Competitive Advantage in the Job Market.
Good communicators will forever be in high demand – this is something that AI could never replace. Whether you’re seeking a promotion or a new role, strong business communication skills set you apart and will showcase your leadership or team player potential.
9. Boost Your Confidence and Company Morale.
Knowing how to articulate your thoughts effectively builds enormous self-confidence. Employees who feel they can express ideas and concerns contribute more actively, leading to higher morale and better job satisfaction across the entire organization.
10. Growth in your Organization.
More of a summary point - good communication aligns teams, improves client interactions, and strengthens leadership which are factors that directly impact a company's bottom line. Investing in business communication training helps businesses scale efficiently and sustainably.
Why Business Communication Training Matters:
Training Courses and Programs like ours here at Training Connection provide practical tools to enhance verbal, written, and non-verbal communication. At our Onsite Business Communication Classes we cover:
Listening Skills: With active listening techniques to improve understanding.
Persuasive Communication: How to tackle the ‘power trip’ and influence decisions effectively.
Conflict Management: Strategies to handle disputes sensitively and professionally.
Public Speaking: We help you build confidence in delivering industry leading presentations.
In a world where communication drives success, mastering these skills should be non-negotiable. Whether you’re improving team dynamics, impressing clients, or navigating the complexities of leadership, great communication lays the foundation for success.