Online Business Communication Skills Training and using them effectively in Remote Online Working
Yes, when we talk Online Business Communication Skills Training we are in fact focusing on YOU acquiring Business Communication Skills through our Online Training Classes rather than our Classroom Based Business Communication Training Classes. These skills can be used whether you are office based, working face to face with your team or your clients or whether you are working remotely and communicating online. We thought it would be interesting to stay ‘en piste’ with the online angle and drill down into how you can use these skills effectively when working remotely.
In today's modern digital era, mastering online business communication skills is essential for professionals navigating the virtual workspace, can you imagine a world without collaboration – it simply doesn’t exist. Good communication not only super-charges collaboration but it also drives productivity (the engine of any business) through building strong professional business relationships. There are nuances to digital interactions and messaging that must be understood if you’re to grow your network or your business, simply put, have you ever sent a ‘perfectly worded’ email only to have the tone taken completely out of context? And how often do you avoid emailing a person who sends curt one sentence replies? And of course we never judge a person who refuses to use a spelling checker… right?
Signing up for online business communication training (that we can teach in class or online) covers these topics and provides individuals with the tools to communicate ideas clearly and persuasively in a virtual setting like a remote working environment or home office.
What makes up the Key Components of Effective Online Communication?
Active Listening: For sure the most important one and in virtual settings, active listening is even harder as you have a ‘barrier’ between you so fully concentrating, understanding, and responding thoughtfully is even more important. All parties must feel heard and valued, regardless of whether they are sitting next to you or are 1000 miles away behind a computer screen.
Non-Verbal Communication: Even online, non-verbal cues like facial expressions and body language play a significant role in ‘reading the room’. Being mindful of these cues during video calls and conferences can easily influence the outcome of the call – one could argue that paying special attention to these during a virtual session is even more important than when you're face to face. The ‘nowhere to hide’ strapline most companies adopt also applies to remote working even if there’s a screen and 1000 miles between you. Underestimate this at your own peril…
Clarity and Conciseness: Digital communication should always be clear and to the point to prevent misinterpretation – its fine to be your own person and not a robot, everyone appreciates this, but there’s a fine line between spontaneous and humorous and inappropriate and cocky. Training helps you, the professional, ‘be yourself’, but in a way that articulates your thoughts effectively, whether in emails, chats, or virtual meetings.
Emotional Intelligence: Probably the most misunderstood one on our list, understanding and managing one's emotions, as well as recognizing others' emotions, is crucial in virtual interactions. Contrary to popular belief, this awareness can be taught, so anyone can use these tools to improve relationships and collaborative efforts. All roads lead to a happier and more productive work space.
Conflict Resolution: Online communication training also focuses on providing tried and tested strategies to address and resolve all types of conflicts, both personal and professional, that may surface in virtual team meetings. A handy ‘ace up the sleeve’ when things begin to go awry – and they always will regardless of your company culture.
Training Connection's Online Business Communication Course
For those seeking to improve their communication skills (or just to understand how important it is), we offer a comprehensive course tailored to both an office based and a remote/virtual working environment. Our live, instructor-led program covers essential topics such as building rapport, how to listen effectively, and the ability to perfect and deliver clear messages. All our courses come with a money back guarantee and a free class repeat – so you’ll have no excuses to ever be without a solution or be misunderstood again (smiley face!). Our fun, interactive sessions provide actionable strategies that you can apply the minute the class ends… and with your certificate of completion you’ll be ready to ask for that raise and get a yes every time (click through, it's great reading).
