Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Los Angeles.
based on
489 reviews
I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands-on activities and made it a fun experience; as well as, an informative class.
It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitudes, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
I highly appreciate all the information that was communicated to me so I can have a better understanding of where I stand and what can I do to better myself. The instructor was very friendly and she was very understandable. I am going to take this to my COO and let him know that she also comes on-site to train because we need it at our company. Thank you so much!!!
Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace.
This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun
WOW, Carol is absolutely amazing! She is grounded, created a very safe space, authentic, powerful, on-point, passionate, masterful, insightful, present and beautiful! This has been one of the best courses I have taken in my professional career. Thank you Carol!
Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive!
The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
Not only was this a great customer service training, but a life-changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye-opener and probably one of the best 7 hours spent of my life.
Carol was exceptional. She did a fantastic job of presenting the course materials in a way that was clear, concise and consistent throughout the day. I found value in the information provided and the way in which it was taught. I would definitely recommend this course to others.
Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.
This Customer Service seminar was beyond what I expected. Their Customer service speaker gave an amazing class. She was full of energy and keeps your attention. I have a better understanding of my position and how to handle things differently and how to be efficient in different areas with customers. Great class. I would recommend this to any company that would like to better their employees' communication skills.
Carol was a delight! Coming into this training I mentally prepared myself to be bored, but not once did Carol not have my attention. From beginning to end she was enthusiastic, knowledgeable & as sweet as can be. I have never been to a training that I enjoyed as much as this one. I love that the class is intimate and interactive. If I could hire Carol as a life coach I would. Thank you so much for this great experience and all of the great information.
Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.
I learned a great deal from my training today, both for my professional and personal development. Lena was excellent! She used a number of different approaches to help me understand and listened to my thoughts and views. I would encourage others to attend this workshop.
In line with state protocals we have now fully resumed in person or classroom training.
Trainees still have the option of joining any of our classes remotely via Zoom webinar.
To attend any clasess remotely first add any class to your
cart and then click the small check box below the class. See screenshot below.
You will receive webinar login details for your training 2-3 working days before your class is due to commence.